Property Condition Roof Coverings Rendering Pointing Integrity of Elements Kitchen Facilities Bathroom Facilities Communal Facilities Sheltered Accommodation Facilities Property Boundary Responsive Repairs Classifying the Repair Confirmation of Appointments Standard of Work Emergency Repairs Priority Repairs General Repairs Planned Repairs Servicing & Testing of Lifts and Other Communal Services Other Planned Repairs Managing Estate Cleanliness Abandoned Vehicles Becks and Culverts Property Condition Roof Coverings March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Applicable Properties nil nil nil nil nil nil nil nil nil nil nil nil nil Evidence of Loose or Missing Roof Coverings to 5% or More of the Total Roof Covering nil nil nil nil nil nil nil nil nil nil nil nil nil Evidence of Loose or Missing Roof Coverings to Less Than 5% of the Total Roof Covering nil nil nil nil nil nil nil nil nil nil nil nil nil No Evidence of Loose or Missing Roof Coverings nil nil nil nil nil nil nil nil nil nil nil nil nil March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Applicable Properties nil nil nil nil nil nil nil nil nil nil nil nil nil Evidence of Loose or Missing Roof Coverings to 5% or More of the Total Roof Covering nil nil nil nil nil nil nil nil nil nil nil nil nil Evidence of Loose or Missing Roof Coverings to Less Than 5% of the Total Roof Covering nil nil nil nil nil nil nil nil nil nil nil nil nil No Evidence of Loose or Missing Roof Coverings nil nil nil nil nil nil nil nil nil nil nil nil nil YTD YTD Last Year Last Year QTD QTD Last Year This Qtr Last Year MTD MTD Last Year This Month Last Year All Applicable Properties nil nil nil nil nil nil nil nil nil Evidence of Loose or Missing Roof Coverings to 5% or More of the Total Roof Covering nil nil nil nil nil nil nil nil nil Evidence of Loose or Missing Roof Coverings to Less Than 5% of the Total Roof Covering nil nil nil nil nil nil nil nil nil No Evidence of Loose or Missing Roof Coverings nil nil nil nil nil nil nil nil nil Rendering March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Applicable Properties nil nil nil nil nil nil nil nil nil nil nil nil nil Evidence of Cracking, Crumbling or Signs of Deterioration to 5% or More of a Dwelling's External Render nil nil nil nil nil nil nil nil nil nil nil nil nil Evidence of Cracking, Crumbling or Signs of Deterioration to Less Than 5% of a Dwelling's External Render nil nil nil nil nil nil nil nil nil nil nil nil nil No Evidence of Deterioration nil nil nil nil nil nil nil nil nil nil nil nil nil March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Applicable Properties nil nil nil nil nil nil nil nil nil nil nil nil nil Evidence of Cracking, Crumbling or Signs of Deterioration to 5% or More of a Dwelling's External Render nil nil nil nil nil nil nil nil nil nil nil nil nil Evidence of Cracking, Crumbling or Signs of Deterioration to Less Than 5% of a Dwelling's External Render nil nil nil nil nil nil nil nil nil nil nil nil nil No Evidence of Deterioration nil nil nil nil nil nil nil nil nil nil nil nil nil YTD YTD Last Year Last Year QTD QTD Last Year This Qtr Last Year MTD MTD Last Year This Month Last Year All Applicable Properties nil nil nil nil nil nil nil nil nil Evidence of Cracking, Crumbling or Signs of Deterioration to 5% or More of a Dwelling's External Render nil nil nil nil nil nil nil nil nil Evidence of Cracking, Crumbling or Signs of Deterioration to Less Than 5% of a Dwelling's External Render nil nil nil nil nil nil nil nil nil No Evidence of Deterioration nil nil nil nil nil nil nil nil nil Pointing March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Applicable Properties nil nil nil nil nil nil nil nil nil nil nil nil nil Evidence of Cracking, Crumbling or Signs of Deterioration to 10% or More of a Dwelling's External Mortar nil nil nil nil nil nil nil nil nil nil nil nil nil Evidence of Cracking, Crumbling or Signs of Deterioration to Less Than 10% of a Dwelling's External Mortar nil nil nil nil nil nil nil nil nil nil nil nil nil No Evidence of Deterioration nil nil nil nil nil nil nil nil nil nil nil nil nil March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Applicable Properties nil nil nil nil nil nil nil nil nil nil nil nil nil Evidence of Cracking, Crumbling or Signs of Deterioration to 10% or More of a Dwelling's External Mortar nil nil nil nil nil nil nil nil nil nil nil nil nil Evidence of Cracking, Crumbling or Signs of Deterioration to Less Than 10% of a Dwelling's External Mortar nil nil nil nil nil nil nil nil nil nil nil nil nil No Evidence of Deterioration nil nil nil nil nil nil nil nil nil nil nil nil nil YTD YTD Last Year Last Year QTD QTD Last Year This Qtr Last Year MTD MTD Last Year This Month Last Year All Applicable Properties nil nil nil nil nil nil nil nil nil Evidence of Cracking, Crumbling or Signs of Deterioration to 10% or More of a Dwelling's External Mortar nil nil nil nil nil nil nil nil nil Evidence of Cracking, Crumbling or Signs of Deterioration to Less Than 10% of a Dwelling's External Mortar nil nil nil nil nil nil nil nil nil No Evidence of Deterioration nil nil nil nil nil nil nil nil nil Integrity of Elements March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Applicable Properties nil nil nil nil nil nil nil nil nil nil nil nil nil Evidence of Failure to 10% or More of a Dwelling's External Barrier nil nil nil nil nil nil nil nil nil nil nil nil nil Evidence of Failure to Less Than 10% of a Dwelling's External Barrier nil nil nil nil nil nil nil nil nil nil nil nil nil No Evidence of Failure nil nil nil nil nil nil nil nil nil nil nil nil nil March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Applicable Properties nil nil nil nil nil nil nil nil nil nil nil nil nil Evidence of Failure to 10% or More of a Dwelling's External Barrier nil nil nil nil nil nil nil nil nil nil nil nil nil Evidence of Failure to Less Than 10% of a Dwelling's External Barrier nil nil nil nil nil nil nil nil nil nil nil nil nil No Evidence of Failure nil nil nil nil nil nil nil nil nil nil nil nil nil YTD YTD Last Year Last Year QTD QTD Last Year This Qtr Last Year MTD MTD Last Year This Month Last Year All Applicable Properties nil nil nil nil nil nil nil nil nil Evidence of Failure to 10% or More of a Dwelling's External Barrier nil nil nil nil nil nil nil nil nil Evidence of Failure to Less Than 10% of a Dwelling's External Barrier nil nil nil nil nil nil nil nil nil No Evidence of Failure nil nil nil nil nil nil nil nil nil Kitchen Facilities March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Applicable Properties nil nil nil nil nil nil nil nil nil nil nil nil nil Kitchens Do Comply with the Modern Facilities Criteria nil nil nil nil nil nil nil nil nil nil nil nil nil Kitchens Do NOT Comply with the Modern Facilities Criteria nil nil nil nil nil nil nil nil nil nil nil nil nil March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Applicable Properties nil nil nil nil nil nil nil nil nil nil nil nil nil Kitchens Do Comply with the Modern Facilities Criteria nil nil nil nil nil nil nil nil nil nil nil nil nil Kitchens Do NOT Comply with the Modern Facilities Criteria nil nil nil nil nil nil nil nil nil nil nil nil nil YTD YTD Last Year Last Year QTD QTD Last Year This Qtr Last Year MTD MTD Last Year This Month Last Year All Applicable Properties nil nil nil nil nil nil nil nil nil Kitchens Do Comply with the Modern Facilities Criteria nil nil nil nil nil nil nil nil nil Kitchens Do NOT Comply with the Modern Facilities Criteria nil nil nil nil nil nil nil nil nil Bathroom Facilities March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Applicable Properties nil nil nil nil nil nil nil nil nil nil nil nil nil Bathrooms Do Comply with the Modern Facilities Criteria nil nil nil nil nil nil nil nil nil nil nil nil nil Bathrooms Do NOT Comply with the Modern Facilities Criteria nil nil nil nil nil nil nil nil nil nil nil nil nil March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Applicable Properties nil nil nil nil nil nil nil nil nil nil nil nil nil Bathrooms Do Comply with the Modern Facilities Criteria nil nil nil nil nil nil nil nil nil nil nil nil nil Bathrooms Do NOT Comply with the Modern Facilities Criteria nil nil nil nil nil nil nil nil nil nil nil nil nil YTD YTD Last Year Last Year QTD QTD Last Year This Qtr Last Year MTD MTD Last Year This Month Last Year All Applicable Properties nil nil nil nil nil nil nil nil nil Bathrooms Do Comply with the Modern Facilities Criteria nil nil nil nil nil nil nil nil nil Bathrooms Do NOT Comply with the Modern Facilities Criteria nil nil nil nil nil nil nil nil nil Communal Facilities March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Applicable Properties nil nil nil nil nil nil nil nil nil nil nil nil nil All Required Communal Facilities Present nil nil nil nil nil nil nil nil nil nil nil nil nil Some Required Communal Facilities Absent nil nil nil nil nil nil nil nil nil nil nil nil nil March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Applicable Properties nil nil nil nil nil nil nil nil nil nil nil nil nil All Required Communal Facilities Present nil nil nil nil nil nil nil nil nil nil nil nil nil Some Required Communal Facilities Absent nil nil nil nil nil nil nil nil nil nil nil nil nil YTD YTD Last Year Last Year QTD QTD Last Year This Qtr Last Year MTD MTD Last Year This Month Last Year All Applicable Properties nil nil nil nil nil nil nil nil nil All Required Communal Facilities Present nil nil nil nil nil nil nil nil nil Some Required Communal Facilities Absent nil nil nil nil nil nil nil nil nil Sheltered Accommodation Facilities March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Applicable Properties nil nil nil nil nil nil nil nil nil nil nil nil nil All Required Sheltered Facilities Present nil nil nil nil nil nil nil nil nil nil nil nil nil Some Required Sheltered Facilities Absent nil nil nil nil nil nil nil nil nil nil nil nil nil March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Applicable Properties nil nil nil nil nil nil nil nil nil nil nil nil nil All Required Sheltered Facilities Present nil nil nil nil nil nil nil nil nil nil nil nil nil Some Required Sheltered Facilities Absent nil nil nil nil nil nil nil nil nil nil nil nil nil YTD YTD Last Year Last Year QTD QTD Last Year This Qtr Last Year MTD MTD Last Year This Month Last Year All Applicable Properties nil nil nil nil nil nil nil nil nil All Required Sheltered Facilities Present nil nil nil nil nil nil nil nil nil Some Required Sheltered Facilities Absent nil nil nil nil nil nil nil nil nil Property Boundary March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Applicable Properties nil nil nil nil nil nil nil nil nil nil nil nil nil Dwellings Where 20% or More of the Boundary is Missing, Loose, Insecure or Incomplete nil nil nil nil nil nil nil nil nil nil nil nil nil Dwellings Where Some, But Less Than 20%, of the Boundary is Missing, Loose, Insecure or Incomplete nil nil nil nil nil nil nil nil nil nil nil nil nil Dwellings Where the Boundary is Complete nil nil nil nil nil nil nil nil nil nil nil nil nil March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Applicable Properties nil nil nil nil nil nil nil nil nil nil nil nil nil Dwellings Where 20% or More of the Boundary is Missing, Loose, Insecure or Incomplete nil nil nil nil nil nil nil nil nil nil nil nil nil Dwellings Where Some, But Less Than 20%, of the Boundary is Missing, Loose, Insecure or Incomplete nil nil nil nil nil nil nil nil nil nil nil nil nil Dwellings Where the Boundary is Complete nil nil nil nil nil nil nil nil nil nil nil nil nil YTD YTD Last Year Last Year QTD QTD Last Year This Qtr Last Year MTD MTD Last Year This Month Last Year All Applicable Properties nil nil nil nil nil nil nil nil nil Dwellings Where 20% or More of the Boundary is Missing, Loose, Insecure or Incomplete nil nil nil nil nil nil nil nil nil Dwellings Where Some, But Less Than 20%, of the Boundary is Missing, Loose, Insecure or Incomplete nil nil nil nil nil nil nil nil nil Dwellings Where the Boundary is Complete nil nil nil nil nil nil nil nil nil Responsive Repairs Classifying the Repair Confirmation of Appointments March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Repair Jobs 2,693 4,165 4,697 3,389 3,458 3,811 3,033 2,830 3,362 3,677 2,657 2,868 40,640 Written Confirmation Sent Within 3 Working Days 267 480 364 430 516 531 580 412 451 508 374 389 5,302 Written Confirmation Sent Later Than 3 Working Days nil 1 3 5 2 2 2 nil 1 1 1 3 21 No Written Confirmation Sent 2,426 3,684 4,330 2,954 2,940 3,278 2,451 2,418 2,910 3,168 2,282 2,476 35,317 March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Repair Jobs 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% Written Confirmation Sent Within 3 Working Days 9.9% 11.5% 7.7% 12.7% 14.9% 13.9% 19.1% 14.6% 13.4% 13.8% 14.1% 13.6% 13.0% Written Confirmation Sent Later Than 3 Working Days nil 0.0% 0.1% 0.1% 0.1% 0.1% 0.1% nil 0.0% 0.0% 0.0% 0.1% 0.1% No Written Confirmation Sent 90.1% 88.5% 92.2% 87.2% 85.0% 86.0% 80.8% 85.4% 86.6% 86.2% 85.9% 86.3% 86.9% YTD YTD Last Year Last Year QTD QTD Last Year This Qtr Last Year MTD MTD Last Year This Month Last Year All Repair Jobs 11,555 7,337 37,868 11,555 7,337 8,783 2,693 1,747 3,193 Written Confirmation Sent Within 3 Working Days 1,111 1,279 5,723 1,111 1,279 1,532 267 206 459 Written Confirmation Sent Later Than 3 Working Days 4 4 21 4 4 4 nil nil nil No Written Confirmation Sent 10,440 6,054 32,124 10,440 6,054 7,247 2,426 1,541 2,734 YTD% YTD Last Year% Last Year% QTD% QTD Last Year% This Qtr Last Year% MTD% MTD Last Year% This Month Last Year% All Repair Jobs 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% Written Confirmation Sent Within 3 Working Days 9.6% 17.4% 15.1% 9.6% 17.4% 17.4% 9.9% 11.8% 14.4% Written Confirmation Sent Later Than 3 Working Days 0.0% 0.1% 0.1% 0.0% 0.1% 0.0% nil nil nil No Written Confirmation Sent 90.4% 82.5% 84.8% 90.4% 82.5% 82.5% 90.1% 88.2% 85.6% Standard of Work Emergency Repairs March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Emergency Repairs 725 1,159 1,285 785 693 622 477 530 658 678 628 623 8,863 Emergency Repairs Completed Within 24 Hours 441 841 980 607 588 484 428 341 455 461 284 393 6,303 Emergency Repairs Completed Later Than 24 Hours 284 318 305 178 105 138 49 189 203 217 344 230 2,560 March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Emergency Repairs 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% Emergency Repairs Completed Within 24 Hours 60.8% 72.6% 76.3% 77.3% 84.8% 77.8% 89.7% 64.3% 69.1% 68.0% 45.2% 63.1% 71.1% Emergency Repairs Completed Later Than 24 Hours 39.2% 27.4% 23.7% 22.7% 15.2% 22.2% 10.3% 35.7% 30.9% 32.0% 54.8% 36.9% 28.9% YTD YTD Last Year Last Year QTD QTD Last Year This Qtr Last Year MTD MTD Last Year This Month Last Year All Emergency Repairs 3,169 1,830 7,862 3,169 1,830 2,168 725 482 820 Emergency Repairs Completed Within 24 Hours 2,262 1,058 5,279 2,262 1,058 1,238 441 179 359 Emergency Repairs Completed Later Than 24 Hours 907 772 2,583 907 772 930 284 303 461 YTD% YTD Last Year% Last Year% QTD% QTD Last Year% This Qtr Last Year% MTD% MTD Last Year% This Month Last Year% All Emergency Repairs 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% Emergency Repairs Completed Within 24 Hours 71.4% 57.8% 67.1% 71.4% 57.8% 57.1% 60.8% 37.1% 43.8% Emergency Repairs Completed Later Than 24 Hours 28.6% 42.2% 32.9% 28.6% 42.2% 42.9% 39.2% 62.9% 56.2% Priority Repairs March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Priority Repairs 1,042 1,554 1,734 1,373 1,497 1,671 1,349 1,147 1,312 1,503 1,083 1,206 16,471 Priority Repairs Completed Within 7 Days 783 1,288 1,486 1,173 1,231 1,368 1,159 992 1,163 1,321 874 989 13,827 Priority Repairs Completed Later Than 7 Days 259 266 248 200 266 303 190 155 149 182 209 217 2,644 March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All Priority Repairs 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% Priority Repairs Completed Within 7 Days 75.1% 82.9% 85.7% 85.4% 82.2% 81.9% 85.9% 86.5% 88.6% 87.9% 80.7% 82.0% 83.9% Priority Repairs Completed Later Than 7 Days 24.9% 17.1% 14.3% 14.6% 17.8% 18.1% 14.1% 13.5% 11.4% 12.1% 19.3% 18.0% 16.1% YTD YTD Last Year Last Year QTD QTD Last Year This Qtr Last Year MTD MTD Last Year This Month Last Year All Priority Repairs 4,330 2,688 15,359 4,330 2,688 3,218 1,042 594 1,124 Priority Repairs Completed Within 7 Days 3,557 2,242 12,938 3,557 2,242 2,668 783 478 904 Priority Repairs Completed Later Than 7 Days 773 446 2,421 773 446 550 259 116 220 YTD% YTD Last Year% Last Year% QTD% QTD Last Year% This Qtr Last Year% MTD% MTD Last Year% This Month Last Year% All Priority Repairs 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% Priority Repairs Completed Within 7 Days 82.1% 83.4% 84.2% 82.1% 83.4% 82.9% 75.1% 80.5% 80.4% Priority Repairs Completed Later Than 7 Days 17.9% 16.6% 15.8% 17.9% 16.6% 17.1% 24.9% 19.5% 19.6% General Repairs March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All General Repairs 776 1,172 1,410 1,076 1,088 1,367 1,121 1,004 1,221 1,331 868 960 13,394 General Repairs Completed Within 28 Days 588 970 1,125 896 863 1,059 899 816 975 1,110 743 767 10,811 General Repairs Completed Later Than 28 Days 188 202 285 180 225 308 222 188 246 221 125 193 2,583 March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 Total Last 12 Months All General Repairs 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% General Repairs Completed Within 28 Days 75.8% 82.8% 79.8% 83.3% 79.3% 77.5% 80.2% 81.3% 79.9% 83.4% 85.6% 79.9% 80.7% General Repairs Completed Later Than 28 Days 24.2% 17.2% 20.2% 16.7% 20.7% 22.5% 19.8% 18.7% 20.1% 16.6% 14.4% 20.1% 19.3% YTD YTD Last Year Last Year QTD QTD Last Year This Qtr Last Year MTD MTD Last Year This Month Last Year All General Repairs 3,358 2,621 13,197 3,358 2,621 3,161 776 638 1,178 General Repairs Completed Within 28 Days 2,683 2,125 10,696 2,683 2,125 2,568 588 542 985 General Repairs Completed Later Than 28 Days 675 496 2,501 675 496 593 188 96 193 YTD% YTD Last Year% Last Year% QTD% QTD Last Year% This Qtr Last Year% MTD% MTD Last Year% This Month Last Year% All General Repairs 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% General Repairs Completed Within 28 Days 79.9% 81.1% 81.0% 79.9% 81.1% 81.2% 75.8% 85.0% 83.6% General Repairs Completed Later Than 28 Days 20.1% 18.9% 19.0% 20.1% 18.9% 18.8% 24.2% 15.0% 16.4% Planned Repairs Managing Estate Cleanliness